Shipping and Return Policy

For any question, we advise you to contact us, as soon as possible at contact@cleanywaves.com

Delivery times :

All our products are stored as close as possible to the consumer. Orders are delivered within 2 to 5 days.

Returns & Exchanges:

At CleanyWaves, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering. For all returns, please contact CleanyWaves support first at: contact@cleanywaves.com

We will ask you to provide us a video or picture of the product.

Please, be informed that to get a full refund :

  • the product doesn’t have to be opened from the packaging nor the plastic which protects the product.
  • the order has to be passed less than 14 days ago.
  • the cost of returning a non-defective product is to be borne by the customer

 

Order cancellation policy :

We pride ourselves on our ability to be able to quickly process all orders that are placed on our site. Most orders are processed within 1 hour. If you wish to cancel your order or to modify it, for any reason, please email us at contact@cleanywaves.com as soon as possible. After your purchase, you have 30 minutes to ask for a modification or a cancelation. We will ask you to send the product back to us after reception otherwise.

 

The vast majority of items in stock are processed and/or dispatched within 1 hour, it is imperative that you contact us 30 minutes maximum after the purchase, so that we can attempt to cancel your order before it is processed and/or dispatched.

No request to cancel your order can be taken into account if it has already been processed.

 

Address errors :

It is your responsibility to verify the accuracy of this address and to contact us very quickly to inform us of a change. This can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses…).

In the latter cases, these packages can be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund of your order deducted from the shipping costs or we will offer you a reshipment, depending on your choice. Please contact us for more details : contact@cleanywaves.com

You are not eligible for reshipment or refund of your order until your package has been received by the sender.

 

Order not received :

Every order is delivered within 2 to 5 days on average. We will provide you a tracking number to follow your purchase.

Sometimes, the carrier can be longer for no specific reason. Please, if you have passed your order more than 15 days ago, contact us at : contact@cleanywaves.com

If your order has been shipped less than 15 days ago, we will ask you to be patient. Sometimes the carrier is taking longer to deliver the goods. You can track your order with the tracking number

If your order has been shipped more than 15 days ago, please contact us at  : contact@cleanywaves.com We will send you a new order after getting back this completed document : ORDER NOT RECEIVED

Order defective or damaged :

If you have received your order defective or damaged, please contact : contact@cleanywaves.com

We will ask you to provide us a video or photos of the product received. We will need to get back this completed document : ORDER DEFECTIVE OR DAMAGED

For any question, we advise you to contact us, as soon as possible at contact@cleanywaves.com